Call Center Solutions

Our Call Center is a highly scaleable, yet affordable solution that allows agents to handle a large volume of incoming or outgoing calls. Agents can be located anywhere in the world, and are connected by the Internet or local network to the Call Center servers. Each Call Center server supports up to 75 simultaneous conversations, and can terminate up to 8 T1 lines. Multiple servers can be deployed to scale to higher capacities and call volumes. Agents use headsets and softphones running on PCs to handle calls. This Call Center solution is based on the Asterisk platform plus software from Aheeva, Inc.

Inbound Capabilities

	Each call is routed to the most appropriate agent based on skills and business rules
	Key customer information is delivered to the agent's workstation with each call
	Customers can be segmented properly based on profiles and past experience
	If all agents are busy, calls can be queued, and time to wait in queue can be reported to callers

Outbound Capabilities

Contact centers can create or modify outbound calling campaigns. The outbound software gathers customer data from a database or list, places outbound calls, and connects customers to agents.

The dialer can work on a predictive, progressive, preview or broadcast mode. It
can be used to connect agents to customers or to broadcast pre-recorded voice messages.

Monitoring and Reporting Tools

	Any call can be recorded for quality assurance purposes
	A wide variety of statistics can be captured and recorded showing call volume, agent utilization, peak periods, call durations, etc.

Call us at 732-941-2620 for more information, or fill out the request below.

Call Center Solutions

Inbound Capabilities

Outbound Capabilities

Monitoring and Reporting Tools

Information Request Form